Last Updated: 10 July 2024

We use cookies and similar technologies within our websites (including https://www.oneplan.io/ and https://www.venuetwin.com/), our associated domains and subdomains. and our applications (together our “Platform”).  The technologies are used to: (1) enable the Platform to function correctly; (2) to analyse the use of the Platform and make improvements; and (3) for marketing purposes.  This policy describes the types of the cookies and similar technology we use on the Platform and our purposes for using them.

By using the Platform, you agree to our use of the cookies as set out in this policy. 

See our privacy policy to learn how we protect your privacy in our use of cookies and other personal data.

What are cookies?

Cookies are small data files which are downloaded to your device when you visit the Platform to collect and store information.  Some cookies are temporary cookies, which are deleted each time you leave the Platform (known as ‘session cookies’) and some are ‘persistent cookies’, which enable the Platform to “remember” you, and which will stay on your device between visits.

Cookies are useful because they allow us to recognise your browser or device, which helps in the efficient operation of our services. Other similar files such as clear GIFs, web beacons and pixel tags work in the same way and we use the word “cookie” in this policy to refer to all files that collect information in this way. A cookie cannot read data off your hard drive or read cookie files created by other websites.

“First party cookies” are set by the website operator. “Third party cookies” are set by parties other than the website operator. The parties that set third party cookies can recognise your web browser both when it visits our Platform and when it visits certain other websites where the third party’s cookies are also present. Data collected by using first party cookies can also be shared with third parties.

More information on cookies and their use can be found at www.aboutcookies.org or www.allaboutcookies.org.

How are cookies used on the Platform?

Cookies serve a variety of functions, like enabling us to remember certain information you provide to us as you navigate between pages on the Platform. We use cookies for the following purposes:

• Authentication: We need to use cookies to enable you to log into secure areas of our Platform. In addition, we may employ third-party services that may use cookies to help you sign into their services from our Platform.
• Services, features, and preferences: We use cookies to provide functionality and help us deliver our products and services according to your preferences in the following ways.
  • To remember your settings and preferences:We use cookies to recognise your browser and remember your preferences.
  • To improve performance: We use cookies to provide the best experience. For example, we use cookies to speed up the loading of our services. 
  • To process payments:Our third-party payment processor, Stripe, may use cookies as part of the payment flow.
• Security: We use cookies to support or enable security features we have deployed.
• Performance, Analytics and Research: We use cookies to help us analyse how the Platform is being accessed and used, and enable us to track performance of the Platform. This helps us to understand, improve, and research features and content on the Platform. We may also use other services, such as Hubspot, Salesforce, and Google Analytics, or other third-party cookies and related technologies, to assist with analysing performance on our Platform. As part of providing these services, these partners may use cookies and the technologies described below to collect and store information about your device, such as time of visit, pages visited, time spent on each page of the Platform, links clicked and conversion information, IP address, browser, mobile network information, and type of operating system used.
• Advertising: We and our third party advertising partners use cookies to display ads to you on our Platform and on third party websites or online services, to make those ads more relevant to your interests, and to analyse the effectiveness of ad campaigns. Our first party cookies record your visit to our Platform, the pages you have visited, and the links you have followed, so that we can share relevant ads about our services and other products with you on our Platform and on third party websites or online services. Our advertising partners include advertisers, advertising service providers and third party publishers. They may collect cookie and other information about your activity across different websites, including our Platform, and across your different devices to infer your interests, develop personalized content and deliver ads that may be relevant to you. 
• E-Marketing cookies. We use SendGrid and Hubspot to send out marketing communications via email. If you click through from one of our emails to our website, we use additional cookies to connect your e-marketing journey with your website journey. This is to help us to provide you with relevant content across our digital marketing channels.

Use of Other Technologies

We may allow others to provide analytics services and serve advertisements on our behalf. In addition to the uses of cookies described above, these entities may use other methods, such as the technologies described below, to collect information about your use of the Platform and other websites and online services.

• Pixels tags. (also called clear GIFs, web beacons, or pixels), are small pieces of code that can be embedded on websites and emails. Pixels tags may be used to learn how you interact with our Platform pages and emails, and this information helps us and our partners provide you with a more tailored experience.
• Device Identifiers. A device identifier is a unique label can be used to identify a mobile device. Device identifiers may be used to track, analyse and improve the performance of the Platform and ads delivered. 

What categories of cookies does our Platform use?

• Essential cookies. These cookies are needed to provide you with the Platform and to use some of its features. Without these cookies, we would not be able to provide you with the services that you have asked for. These include authentication cookies, which help us show you the right information and personalize your experience when you’re signed in to our Platform, and security cookies that enable and support our security features and help us detect malicious activity.
• Performance cookies. These cookies collect information about how you use the Platform. The information collected is used to improve the Platform and our services. For example, we might use the information we collect to change the layout of the Platform or make things more easily searchable. Without cookies, we cannot learn how the Platform is performing and make relevant changes to improve your user experience.
• Marketing cookies. These cookies enable us to collect data about you and how you use the Platform so that we can provide you with marketing content and suggest products and services that may be relevant to your interests.  Please note that all information collected by these cookies is aggregated and therefore anonymous.  We do not analyse information we collect from you at an individual user level nor do we target you specifically.

Please see here a list of the cookies typically used on the Platform.

Duration of Cookies

Session cookies will stay on your device only for as long as you are accessing our Platform. Persistent cookies are stored on your device for longer periods.

Cookie Preferences

By default, we will only place those cookies which are considered essential for the functioning of our Platform. For our use of other cookies, unless permitted otherwise, you are able to control our use of cookies, as follows:

• Consent management. You have the ability to accept or deny cookies. When you first land on our Platform you will be presented with a banner which allows you to select which cookies you consent to us using – from the banner you can also click “Deny” to not consent to our placement of any cookies (except essential ones), or “Accept” to accept all our cookies. You can manage your choices at any time by clicking on the ‘Manage consent’ tab. You may need to manage your choices across any device and browser that you use to access the Platform. If you do not wish to give consent or wish to withdraw your consent to any cookies at any time, you may need to delete them via your browser, or block or disable cookies via your browser settings; see below for more information on how to do this. Please note that disabling these cookies will affect the functionality of the Platform, and may prevent you from being able to access certain features on the Platform.

• Device and Web Browser Settings. Most devices and web browsers are set to accept cookies by default. If you prefer, you may be able to remove or reject cookies. The browser settings for changing your cookies settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the ‘Help’ option in your internet browser for more details.
  Cookie settings in Internet Explorer
  Cookie settings in Firefox
  Cookie settings in Chrome
  Cookie settings in Safari

• Other third party cookies. In addition to managing cookies in your browser settings, you can also opt out of certain third party cookies. For example, we use Google Analytics to help us understand how users engage with our Services, compile reports and improve our Services. The reports disclose usage trends without identifying individual users. You can opt out of these cookies without affecting how you use our Services. To opt out of being tracked by Google Analytics across all Platforms visit https://tools.google.com/dlpage/gaoptout. 
  
• You can learn more about cookies at the ICO website and how to block cookies by visiting org.

How You Can Contact Us and Revisions to Policy?

We are One Plan Limited. Our business is registered in England with company number 11695518 and our registered address is 124 City Road, London, England, EC1V 2NX.

If you have any questions or would like to contact us about this policy, email us at [email protected].

We keep our cookies policy under regular review.  You can find when this version of the policy became effective at the top of this policy. We may modify this cookies policy from time to time. When we do, we will provide notice to you by publishing the most current version and revising the date at the top of this page. Depending on the circumstances, we may provide additional notice to you of changes to this policy, such as by sending you an email or displaying a prominent notice on our Platform. By continuing to use the Platform after any changes come into effect, you agree to the revised cookie policy.